Privacy Policy

Welcome to Sindor Hub Enterprise. We are committed to protecting your privacy and being transparent about how we handle your information. This privacy policy explains our data practices in simple, clear terms.

At Sindor Hub Enterprise, we believe in minimal data collection. We only collect the information we need to serve you better and fulfill your orders. We do not sell, rent, or share your personal information with third parties for marketing purposes.

This policy covers our website and any communications you have with us through our contact form, WhatsApp, or phone calls.

Website Browsing

When you visit our website, we may collect basic information such as:

• Pages you visit on our website
• Time spent on our website
• Basic device information (browser type, screen size)
• Your general location (country/city level only)

We do not use tracking cookies, advertising cookies, or collect detailed personal information about your browsing habits. We do not create user accounts or profiles.

Contact Form Information

When you use our contact form on the support page, we collect:

• Your name
• Phone number
• Email address
• Your message or inquiry

This information is voluntarily provided by you and is used solely to respond to your inquiry and provide customer service.

WhatsApp and Phone Communications

When you contact us via WhatsApp or phone, we may collect:

• Your contact details (phone number, name)
• Product inquiries and order information
• Communication history for customer service purposes

This information is kept private and used only for order fulfillment and customer service.

We use the information we collect for the following purposes:

• Respond to your inquiries and provide customer support
• Process and fulfill your orders
• Improve our website and services
• Communicate with you about your orders or inquiries
• Comply with legal obligations

We do not use your information for marketing purposes unless you specifically request it. We do not send promotional emails or newsletters without your consent.

We take the security of your information seriously:

• Your information is kept private and secure
• Access is limited to authorized personnel only
• We use your information only for the purposes stated in this policy
• We do not store unnecessary personal information

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we work to protect your information to the best of our ability.

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information only in the following limited circumstances:

• When required by law or legal process
• To protect our rights, property, or safety, or that of our customers
• In case of a business transfer (merger, acquisition, etc.)

We do not share your information with vendors, advertising partners, data brokers, or other third parties for their own business purposes.

You have the following rights regarding your personal information:

• Access the information we have about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of any communications from us
• Ask questions about how we use your information

To exercise these rights or ask questions about your information, please contact us using the information provided in the "Contact Us" section below.

Our website may contain links to third-party services, such as WhatsApp. When you click on these links, you will be directed to external platforms that have their own privacy policies.

We are not responsible for the privacy practices of these third-party services. We encourage you to read their privacy policies before providing any personal information.

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

When we make changes, we will update the "Last updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions about this privacy policy or how we handle your information, please contact us:

• Email: office@sindorhub.com
• Phone: +233 542 - 437 - 034 or +233 540 - 587 - 042
• WhatsApp: +233 540 - 587 - 042
• Address: Adjei-Kojo Suncity, Tema Community 24, Close to Leaders International School, Tema, Ghana

We will respond to your privacy-related inquiries within a reasonable timeframe.